What does an agent of change do?
Collaboration is our greatest strength. It’s the foundation of what we offer our clients—a strategic, cooperative approach that drives success for everyone involved. We don’t just preach these values; we embody them, building our team and culture on a foundation of mutual trust.
At ArcheSys, you’ll take on diverse responsibilities, playing a key role in helping government agencies deliver impactful products and services that benefit millions of Americans. Your expertise, skills, and determination will directly shape our success and the way we operate as a company.
As an ArcheSys change agent, you are a vital part of our team experience. Throughout your tenure, you will represent ArcheSys to our customers, serving as the face of our team each day, regardless of your specific role. Your work will be dynamic, challenging, and full of exciting opportunities to grow and make a real impact.
What you'll be working on.
In your role as a change agent, you might engage in the following activities on any given day, although you won’t necessarily be limited to any of them.
Agile-Based Platforms
- Have a foundational understanding of Agile delivery frameworks.
- Collaborate with technical teams to execute Agile projects for clients.
- Actively participate in Agile ceremonies, including sprint planning, daily standups, sprint reviews and demos, retrospectives, and backlog refinement.
- Assist in creating user stories and estimating effort levels through story pointing.
- Foster continuous improvement in an Agile environment by coaching and guiding both the team and the product owner.
- Contribute to the development and presentation of an Agile delivery model.
Documentation
- Develop and maintain documentation related to specifications, system design, information assurance policies, and controls to support our customers.
- Create procedures and continuously update documentation libraries to ensure accuracy and relevance.
- Collaborate with stakeholders to understand technical writing requirements while establishing project deadlines and milestones with the project manager.
- You maintain knowledge sharing across functional teams and assist in fostering an internal documentation culture.
Project Management
- Oversee Program Delivery financials, ensuring alignment between the annual contract, forecasts, and ongoing contract budgets.
- Serve as a primary point of contact for a highly visible government customer, maintaining clear and effective communication.
- Recruit, train, and mentor staff, fostering a positive and growth-oriented work environment.
- Develop and manage project schedules from initiation to completion, defining procedures, deadlines, and milestones to ensure successful delivery that meets client expectations.
- Assess and manage risks by identifying potential issues, evaluating their impact, and implementing mitigation strategies to ensure project success.
- Assist in designing and presenting an Agile delivery model.
Development Tools
- Utilize version control tools such as GitHub, Git, or GitLab.
- Work daily with Jira and Confluence and other task management tools for project tracking and documentation.
- We are committed to ensuring you have access to the necessary tools to excel in your role.
Cloud-Based Platforms
- Utilize cloud-native tools within Amazon Web Services (AWS), Microsoft Azure, or Google Cloud as your cloud platform of choice.
- Work with containerization and orchestration technologies such as Docker, Amazon ECS, OpenShift, and Kubernetes (K8s).
- Develop CI/CD Pipelines (continuous integration and continuous delivery/deployment) using cloud platform resources like AWS or Azure.
- Implement Infrastructure as Code (IaC) using tools such as Terraform or AWS CloudFormation.
- Design and build REST API services to support cloud-based applications.
Operations
- Provide hands-on and remote support to team members and users, troubleshooting issues and implementing necessary fixes.
- Offer daily support for both on-premise and cloud-based business applications.
- Identify system or procedural issues, conduct research, and propose solutions aligned with our commitment to continuous improvement.
- Maintain clear communication with customers’ operations staff across all tiers to address problems, complete tasks, and provide updates on the status of user requests for hardware, software, and reports.
- Deliver exceptional IT and customer service, ensuring a positive user experience when resolving system-related issues.
Observability
- Contribute to maintaining and improving the reliability, availability, and performance of implemented systems, including necessary infrastructure support.
- Manage and update alerts from monitoring tools such as New Relic, Datadog, Splunk, VictorOps, and PagerDuty.
- Identify and address system-related issues, ensuring clear communication with customers.
- Collaborate with developers to operate and maintain existing application systems.
- Troubleshoot and resolve user issues with custom-built applications tailored to each customer.
- Deliver exceptional operational support, directly enhancing customer missions.
Quality Assurance
- Proficiency in Code Quality and Test Automation Tools (e.g., SonarQube, Selenium) and the ability to embed them into Continuous Integration (CI) Pipelines.
- Implementation of Automated Code Quality, Assembly Testing, and Performance Testing Solutions within CI/CD pipelines.
- Experience in creating unit tests using JUnit, with a strong focus on achieving and maintaining +85% code coverage.
- A deep understanding of CI/CD pipeline automation and modern development practices such as Test-Driven Development (TDD) while effectively collaborating within a team.
Coding
- Developing and innovating technical solutions, automated CI/CD pipelines, and Cloud & DevSecOps implementations for customers.
- Optimizing and improving operational aspects across Cloud and DevSecOps to enhance efficiency.
- Creating automation strategies in the SDLC (Software Development Life Cycle) process to enable rapid delivery of innovative solutions across multiple cloud environments.
- Debugging and enhancing software written in various programming languages while contributing fixes to upstream projects.
- Participating in open-source projects, contributing to tools and libraries.
- Maintaining code repositories using Git, managing versions, tracking changes, and conducting code reviews.
Software Architecture
- Stay up to date with the latest tools and technologies, providing informed recommendations.
- Explore alternative solutions while actively contributing to planning, definition, and high-level design discussions.
- Communicate industry-leading trends, architectures, and business process designs that drive value for our government partners.
Design thinking
- Understanding and applying UX/UI strategies to enhance customer experience.
- Creating and presenting customer flows, wireframes, and functional designs.
- Designing engineering projects and cloud-hosted applications.
- Conducting user research, testing designs with users, synthesizing insights, and presenting data-driven recommendations.
Development
- Support the creation of automated solutions and scripts to complete sprint tasks.
- Display knowledge of deploying & releasing software code.
- Utilize your knowledge of the SDLC's fast-paced, structured processes, including configuration and release management, for the final release of products into production environments.
- Utilize tools like Jenkins, CircleCI, Git, Gitlab, GitHub, andCI/CD pipeline development and configuration.
- Collaborate in an agile environment with numerous teams working concurrently to complete the deployments of a larger initiative.
Product Mindset
- Is built with a strategic roadmap and a systems-based architecture.
- Meets key development criteria as defined by the client.
- Consistently delivers value to all users.
- Improves efficiency and streamlines existing processes.
- Monitors usage, costs, and storage consumption to optimize resources.
- Provides an interactive experience while adhering to UI/UX best practices.
Security
- Is built with robust backup systems and a secure IT infrastructure.
- Leverages IT infrastructure consulting and automation to ensure top-quality client solutions.
- Implements frequent snapshots and backups to support recovery procedures.
- Protects sensitive credentials, including passwords, usernames, and other forms of identification.
- Maintains architectural integrity in both design and storage.
- Ensures secure user access with strict authentication protocols.
- Operates within a sandbox environment to prevent impacts on live products or systems.
- Integrates only with trusted, secure product tie-ins and browsers.
U.S. Standards
The Soft Skills We Value
As one of our change agents, you’ll do more than deliver great products and services. We foster a supportive and professional environment that encourages growth, helping our team achieve their goals and excel in their roles within a collaborative working environment.
Communication Skills
- Create compelling presentations that demonstrate value and offer actionable solutions.
- Communicate clearly and effectively with both technical and non-technical stakeholders.
- Prepare and eloquently present concise technical materials to our customers' executive leadership team.
Work-Life Balance
- A work-life balance that helps you perform at your best.
- Flexibility to support your personal and professional needs.
- A cooperative, professional environment, where collaboration thrives.
- Opportunities to demonstrate your skills and grow within your role.
Travel Expectations
- Meeting with customers on site.
- Attending in-person meetings, conferences, or training sessions.
- Participating in company events or functions.
Reporting
- Report issues promptly as they arise.
- Accurately log work hours and any relevant notes.
- Maintain a clear and consistent record of progress, documenting key developments, and technical steps essential to the team.
- Save records in a structured, easy-to-use format.
- Effectively present your work to the team and, if needed, to customers with clarity and confidence.
Collaboration
- Work effectively with others on projects, contributing in any capacity to help achieve our customers’ objectives.
- Accept feedback and guidance while also confidently defending and justifying their work when necessary.
- Actively participate in team meetings and discussions, while respecting and considering others' perspectives.
- Collaborate and engage with team members from various backgrounds and working styles.
- Engage with the team dynamic, bringing a positive attitude, enjoying the process, and fostering a supportive work environment.
Company Growth
- Commitment to ArcheSys’ core vision and values.
- A strong work ethic and a drive for excellence.
- Self-management skills to take ownership of tasks and responsibilities.
- A proactive mindset to contribute innovative solutions that support company growth.
- Willingness to apply your skills to various tasks, adapting as needed.
Growth & Development
- Keen to learn new skills and expand their expertise.
- Embraces opportunities for professional growth.
- Shares their knowledge by training others in their area of expertise.
- Is open to learning new skills that enhance both personal and company-wide capabilities.
Work hours
- Can adapt to flexible hours and working conditions when necessary.
- Are dependable and consistently begin work on time.
- Accurately record hours and maintain transparency about the work completed.
- Are skilled at managing their own time effectively and prioritizing tasks.
- View work as an opportunity to contribute to the organization rather than simply fulfilling a time requirement.
Dress Code
- Dress in business casual attire for most workdays.
- Appear neat and presentable each day.
- Wear professional business attire for customer presentations or meetings.
Customer Feedback
- Listen carefully to customer feedback and take note of their goals and objectives.
- Strive to meet and exceed customer expectations whenever possible.
- Be honest about your workload and communicate clearly with customers. As an expert in your field, if something is not feasible or will take time, acknowledge and manage expectations accordingly.
- Have a strong desire to create real value for our customers.
What You Should Know About Working with Us
We are dedicated to prioritizing the well-being of both our team and our customers, many of whom are serving in prominent government organizations.
Employee Satisfaction
At ArcheSys, we are committed to fostering a dynamic work environment that provides both challenges and opportunities for growth. We prioritize the well-being and happiness of our team, striving to accommodate your needs so you can work to your full potential.
We would appreciate it if you maintained a positive attitude when interacting with colleagues and customers. As part of our team, we trust that you’ll represent ArcheSys with professionalism and fairness at all times.
We recognize that trust is mutual. That's why we are always open to having private discussions to address any concerns and ensure a positive experience working with us.
Organizations
As a member of the ArcheSys team, you play a vital role in shaping the future of American lives. Our primary clients are government organizations and agencies working to modernize their processes and technology. We’ve supported key agencies, including the U.S. Centers for Medicare and Medicaid Services, the State of Maryland, U.S. Department of Veterans Affairs, the Department of Health and Human Services (HHS), and the Office of Management and Budget in the Executive Office of the President.
In your role, you will be responsible for upholding our high standards and ensuring successful delivery to government organizations across the country.
Employment Requirements
Due to our a government contracting work, all ArcheSys employees may be subject to additional pre-employment requirements, as mandated by applicable law, either at the time of hire or at any point thereafter.
Certain positions may require obtaining clearances, which may include fingerprinting, background and credit checks.
Some government contracts require our candidates be U.S. citizens for eligibility for hire. If you are a Green Card holder, you must have at least three years of active work experience out of the last five years.
All work must be performed within the United States.
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